Right of withdrawal on online purchases (Norway)

You can regret a purchase
According to the Right of Withdrawal Act, the withdrawal period applies 14 days from the day you receive the item purchased in our online store. If you want to regret the purchase and return the item, return the item in the same condition as you received it and attach the completed right of withdrawal form that you received by e-mail with the order confirmation. Buyer pays according to current laws and regulations return postage.

Cancellation form
The form is printed out and attached to the package when you send the item (s) back. We refund the amount via the payment method you used in the online store. Refund will be made in about 14 days.

Requirements for returned items:
The item (s) must be unused, in the original packaging and with all labels intact. NB! We recommend using the Norway package or other shipment with a tracking code so that you can follow the shipment safely to us.

We follow standard sales conditions for consumer purchases over the internet from the Norwegian Consumer Agency, where the right of withdrawal is discussed as follows:

Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.

The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period begins to run:

  • When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller can not set a fee for the buyer’s use of the right of withdrawal.

The buyer can try or test the item in a responsible manner to determine the item’s nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.